The office’s escrow officer had left suddenly on an emergency leave of absence. In a 2-person escrow office this was definitely going to create a backlog of work and delayed closings. The real estate agents were up in arms, demanding to know how their escrows were going to close. The manager called A Team, desperate for a way to immediately get his escrow department back up and running at full speed.
A Team and the manager agreed immediately that the geography was a challenge. The area hadn’t experienced industry layoffs since 2011, and with all of our networking, our participation in the local escrow association and our continual recruiting, we had not identified an available escrow officer within a commutable distance in at least a year.
So we consulted with the manager to figure out how we could best solve his urgent problem, asking about the office, the files, and his current staff. We quickly discovered that the office’s experienced escrow assistant had detailed hands-on knowledge of the escrow files and a solid escrow background. We had found our solution.
The escrow assistant stepped up to the officer position and A Team provided assistant/customer service help, an A Team employee with industry knowledge who was returning to the workforce after five years raising a family. Our employee, a quick study with strong computer and clerical skills, provided the help needed to immediately restore agent support, customer service, and administrative efficiency.
With industry knowledge and a consultative approach, A Team was able to quickly put in place the help the client needed to get the deals closed.
That’s an A Team success story.