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As you do your homework on job search options, I thought I’d share these survey results about employee satisfaction with staffing firm employers, from Staffing Industry Analysts.
More than half, 53%, of temporary workers reported they were “extremely likely” to recommend their staffing agency to a friend or colleague, according to a survey of temporary workers by Staffing Industry Analysts. Sixty-four percent of respondents fell into the “promoter” category while 17% fell into the “detractor” category, resulting in an overall net promoter score (NPS) of 47%.
The score is on par with scores of companies such as American Express and Netflix, and roughly unchanged from scores of 42% reported in 2014 and 45% reported in both 2013 and 2012
“These are certainly great results,” said Jon Osborne, Staffing Industry Analysts’ VP of strategic research. “It’s remarkable as well that this is the fourth year in a row of high marks for staffing. One thing that should be emphasized, however, is that the pool of temporary workers surveyed was comprised largely of professional and white collar workers, in IT, office/clerical, healthcare, etc. Very few blue collar workers participated, and it’s possible that a survey of those workers would produce a different outcome.”
A similar survey in 2014 found temporary workers are also much more likely to recommend their agency when they perceive it to be a polite and trustworthy partner and when their recruiter relationship is productive.
The 2015 net promoter metric was derived by aggregating more than 6,000 responses to the question: “How likely is it that you would recommend your primary staffing supplier/agency to a friend or colleague?” Responses were given on a scale of 0 to 10, with 10 being high. Those responding nine or 10 are categorized as “promoters;” those responding seven to eight are “neutral;” and those responding zero to six are “detractors.” NPS is derived by subtracting the percentage of detractors from the percentage of promoters.